Privacy Policy

Revised and Effective as of 31st May 2025

At Oxford Roof Cleaning, we take the confidentiality of our customers' personal data very seriously. In accordance with GDPR, this policy outlines how we collect, store, and use your personal data to provide our services. You do not need to take any action in response to this update. We only collect data to deliver our roof cleaning services, communicate with you, and process payments. We never sell or share your information with third parties for marketing purposes.

Personal Information We Collect

We may collect the following information to provide a quotation and book services:

• Full name or company name
• Service address
• Billing/postal address
• Contact phone number(s)
• Email address

How We Collect This Information

Information is typically collected directly from you via phone, email, or website enquiry forms. In some cases, a representative (e.g. a letting agent) may provide information on your behalf. If payment details are provided by someone other than the payee, we assume authorisation has been granted.

How We Use Your Information

We may use your personal data to:

• Deliver services
• Issue reports and VAT invoices
• Communicate with clients and site contacts
• Improve service and respond to enquiries
• Maintain a service history and client record

Storage and Protection of Data

All data is stored securely on our password-protected internal database. Printed copies are only produced on request for postal delivery of reports/invoices.

Retention Period

Data is retained only as long as necessary to fulfil our services. Due to the nature of our work, service records may be kept for several years unless a deletion request is made.

Sharing of Information

We do not share, trade, or sell your personal data. Exceptions include:

• With your permission, we may refer trusted tradespeople for follow-up works
• At your insurer's request, we may provide service details or cost breakdowns
• With our secure payment provider to process card transactions
• To comply with legal obligations or in the event of an emergency

Cookies

We use cookies to collect aggregate data about website usage and traffic. Cookies help improve user experience and site performance. You can control cookie settings in your browser.

Call Recording

Phone calls to our office may be recorded for quality assurance and training purposes.

Your Rights

You may request a copy of your personal data, request amendments, or request that we delete your data (unless it is required for legal or service-related reasons).

Consent

Unless you notify us otherwise, we assume you consent to us using and retaining your personal data as described in this policy. Please contact us with any questions regarding your data or our GDPR compliance.